PENNSYLVANIA: 215.717.9500   NEW JERSEY: 866.315.8505

Call Center

Doyle Alliance Group routinely assists clients with customer support services to aid employees and administrators with many aspects of ongoing employee inquiries and problem resolution. These services include, but are not limited to:

  • Claim resolution
  • Eligibility issues
  • Billing problems
  • Provider network inquiries
  • COBRA issues
  • Claim appeals
  • HIPAA certificates
  • NOCC certificates
  • ID card problems
  • Pre-certification assistance
  • Plan design education
  • Disease management education
  • Claim form assistance
  • Enrollment form assistance


Doyle Alliance Group can provide your employees with toll-free telephone access to our benefits specialists. When employees call our call center, they will be connected to trained experts who understand their specific plan and are available to assist and serve them. The availability of toll-free access to live specialists can be extended beyond the normal servicing hours (8:30 a.m. to 5 p.m. EST, M-F) when necessary throughout the year. We also include a wallet-size ID-card that includes our phone number and dedicated client-specific email address, along with the carrier’s contact information and group numbers.

We provide direct access to trained professionals to assist your employees with health-related questions and concerns.